FAQ

How can I order RAVIPA?

– Choose your favorite product and contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry to place your order.

– After the payment, you will receive your order within 7 business days, with the exception of customized orders and rings, which are delivered 9-17 business days. (See more detail in “Shipping Information” page)

How do I measure my ring size?

– To measure by yourself, we use USA standard ring size. For help finding your ring size, please watch the tutorial below. ​

– You can visit RAVIPA and our shop assistants will help you measure your ring size. RAVIPA shops are located in Bangkok at M floor, Siam Paragon and 1 floor, Emporium from 10:00-22:00​

– Ring size standards can vary in different countries; you can let us know which country standard you are using. ​

ringsizemeasurement
ringsizemeasurement
ringsizemeasurement
How do I measure my ring size?

– To measure by yourself, we use USA standard ring size. For help finding your ring size, please click the link “Find Your Ring Size” ​

– You can visit RAVIPA and our shop assistants will help you measure your ring size. RAVIPA shops are located in Bangkok at M floor, Siam Paragon and 1 floor, Emporium from 10:00-22:00​

– Ring size standards can vary in different countries; you can let us know which country standard you are using. ​

Can I request for customized changes in RAVIPA collections?

Please contact us to discuss your ideas. Everything from a silver ring to yellow gold ring, bracelet length adjustment or changes to the gemstone, nothing is beyond your imagine and our expertise. We are available to help with any queries you may have via email (contact@ravipa.com), phone at (+66(0)90-919-9295) or click here.

Can I have a name engraving on my jewelry?

Our name engraving service is available for some pieces. Engraving service is subject to additional charges (30USD with unlimited letters). For more details or special requests, please contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.

Is gift-wrapping available?

Yes. We offer complimentary gift wrapping for all purchases made and for each item on the site. Your jewelry will be wrapped with the finest handmade black box tied with a signature white ribbon with our logo.

Are the products pictured in actual size?

Due to various computer display sizes, it is not possible to show each piece of jewelry in its actual size. We do however provide meticulous measurements in the box description and show each piece worn by a model.

Can my jewelry be delivered today?

We understand that occasionally a lady simply has to have that perfect something for a special occasion, and that it often cannot wait. We are confident that you will find what you are looking for at RAVIPA and we will do all we can to try and help. If the jewelry is already in stock, we could provide you a Messenger Service throughout specific Bangkok areas when your will be delivered the same day. Messenger Service is subject to additional charges. Orders in by 11 a.m. are assured to arrive at your destination by 5 p.m. Otherwise, your jewelry can be delivered to your location within 1-3 days via domestic EMS in Thailand.

For more details or special requests, please contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.

Can I visit your shop and view the jewelry?

You are always welcomed to visit us at Accessories Bazaar, M floor, Siam Paragon, Bangkok, Thailand.

Opening hours: Daily 10:00-22:00.

Please feel free to contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry if you need any further information.

How do I take care of my jewelry?

We use plated micron gold in all our pieces. This would prolong the shininess of the jewelry.Our jewelry was created with the utmost love and care. Follow these simple steps to help keep your jewelry look its best year after year. As with most precious metals, sterling silver tarnishes but is less likely to happen as quickly if worn regularly.

– Clean your silver jewelry in warm soapy water. Use a soft toothbrush to clean crystals if necessary.

– Ensure your jewelry is rinsed thoroughly and dried before storage. Alternatively you can polish your silver jewelry with a soft cloth.

– Like gold, silver is susceptible to damage by chlorine and you should avoid wearing silver jewelry when exposed to chlorine or bleach.

– As with all fine things in life, you should take care to protect your jewelry and always store them in a jewelry box, taking care not to drop, bash or scratch it.

We offer a cleaning service for our fine jewelry. Please visit our stores or contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.

Do you have a warranty for your jewelry?

If the jewelry proves to be defective in material or has workmanship issues we will repair them at no cost to you. If it cannot be fixed, we will replace the item and will also bear the shipping cost.

What is your return and exchange policy?

You can return your jewelry free of charge (within Thailand only) for any reason. Your jewelry must be in the same condition during the time of purchase and a return request must be approved from RAVIPA. We must then receive your jewelry back within 7 days.

Which payment methods do you accept?

We accept online payment via Bank Deposits, Credit and PayPal

What is a Customized Design service?

Our Customized Design service provides personal consultation with Ravipa Veerasaksri and the personal team in a private meeting to create one-off pieces of jewelry that is beyond your expectation. Available in silver 925, 14k, 18k gold with diamond and color stones.

Where are the source(s) of your precious color stones and diamonds?

Our precious stones and diamond comes from our third generation gemstones business in Bangkok, Thailand, which has precious stones from all over the world. If you are looking for rare precious stones that will be a heritage for the next generation you have found the right place. For more details please feel free to contact us via email (contact@ravipa.com) or phone at (+66(0)90-919-9295) or Official LINE ID: @ravipajewelry.

Do you offer a gem certification service?

We can provide you with gem certificates for additional charge by the GIA (Gemology Institution of America) and GIT (Gemology Institution of Thailand). Please feel free to contact us via email (contact@ravipa.com) or phone at(+66(0)90-919-9295) or Official LINE ID: @ravipajewelry if you need any further information.